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ActionSA calls for an immediate extension of the deadline to allow for a properly managed, phased rollout of the new payment cards, ensuring no SASSA grant recipient is left without access to their desperately needed grants.

ActionSA is deeply concerned by the chaotic and poorly managed transition of South African Social Security Agency (SASSA) payment cards unfolding across the country, which has left  millions of vulnerable beneficiaries particularly the elderly—stranded in long, standstill queues. 

Worryingly, reports of pensioners fainting after waiting for hours in the scorching heat, enduring overcrowded retail stores, and facing system failures that cause unnecessary delays are clear signs that this transition is being mishandled. 

Instead of ensuring a smooth process, the government’s poor planning has caused widespread panic and unnecessary suffering, making it clear that the 28 February deadline will simply not be met.

ActionSA believes it is unacceptable that thousands of elderly and disabled beneficiaries are forced to stand in line for hours, with some even being turned away without assistance, due to the unrealistically short deadline for updating payment cards.

ActionSA reiterates that protecting our people’s dignity during this transition is essential, and extending the deadline is now paramount to ensuring this.

Issued by ActionSA Member of Parliament Dereleen James