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Airports Company South Africa (ACSA) is proud to announce that Cape Town International Airport (CTIA) has been honoured with the coveted Airport Experience Award at the Airport Honours Award ceremony, held last night 13 November 2024, during the International Airports Summit in Amsterdam.

The Airport Experience Award recognises airports that prioritise creating a positive and supportive environment for their employees, with the understanding that a motivated, well-equipped workforce plays a key role in delivering exceptional passenger experiences. This global accolade celebrates airports that provide their staff with outstanding facilities, growth opportunities, and recognition programmes that foster a culture of excellence.

For Cape Town International Airport (CTIA), these initiatives have not only created a remarkable work culture but have also elevated the passenger experience, showcasing the airport as an embodiment of South African hospitality.

Mark Maclean, Regional General Manager of Cluster 2 at ACSA, shared his pride in the achievement, stating, “This award speaks to our core belief that a memorable passenger experience is driven by the people who work passionately to make each traveller feel welcome. We are creating an airport experience that truly reflects a customer centric culture. I am very proud of our team’s continued dedication and of ACSA’s role in setting a benchmark in the global aviation industry.”

The accolade comes as ACSA continues to invest in amenities and initiatives that contribute to a positive environment for both staff and travellers, including dedicated employee facilities, comprehensive staff development programmes, and a reward system that recognises exceptional performance.

ACSA remains dedicated to fostering a world-class airport network and ensuring that its employees and customers alike experience the very best that South African aviation has to offer.

Issued by Airports Company South Africa